Wednesday, December 10, 2003
xwave to deliver new dispatching and mobile workstations to the Brandon Police Service
Highly integrated xwaveCAD and ROADS systems will improve officer safety and dispatcher accuracy
xwave, an Aliant company (TSX: AIT), announced today it has signed a contract with the City of Brandon, Manitoba to deliver a new dispatching and police mobile workstation solution to the Brandon Police Service. Incorporating cutting-edge functionality and security that few Canadian police agencies have as yet, the Brandon solution is scheduled to launch January 2004.
“The fact xwave has worked extensively with the RCMP was significant in our decision to contract the company,” said Inspector Harley Bryson of the Brandon Police Service. “More than that, however, we could see for ourselves the system’s functionality – the tight integration – that we knew would help us work better and safer. By comparison, some of the other systems we considered seemed like they’d be more of a hindrance than a help to officers. It quickly became clear that xwave had superior experience developing public-safety communication systems.”
The solution comprises two key components: the computer-aided-dispatch (CAD) software used in the dispatch centre, and the mobile application used by officers on in-car laptops. These two components—tightly integrated with the MTS public 1X wireless network—enable dispatchers and in-car officers to exchange information more quickly, accurately and securely than ever before. In addition to enabling the relay of queries and access to police databases (CPIC), the solution also includes specialized GPS/AVL (Global Positioning System/Automatic Vehicle Location) functionality. GPS/AVL allows dispatchers to locate officers in the field simply by looking at an icon on a map. The map is a moving display of all current activity; dynamically updated in real time as events unfold. Dispatchers can see exactly where a 9-1-1 call originated, and also where all police cruisers are located. A call can then be automatically dispatched to the closest cruiser – silently over the public wireless network to the officers in the cruisers. And perhaps most importantly, a dispatcher can locate an officer who is no longer responding to calls.
The xwave system greatly improves operational efficiency and officer safety. As well, it is CPIC-Renewal compliant: it interacts with the new MQ® interface of the Canadian Police Information Centre database. It also offers a level of security that, although not yet widely adopted by Canadian police agencies, will soon be mandatory for all new wireless deployments: the Brandon solution incorporates Entrust ‘strong authentication’ and encryption, whereby users are authenticated through a public key infrastructure using two factor authentication (token and password). “Until now, our officers have relayed queries and calls verbally over the police radio,” said Inspector Bryson. “We know that’s not an ideal way to communicate. We’re looking forward to knowing our communication is secure.”
“The system we’re delivering to the Brandon Police Service takes CAD and mobile wireless technology to new levels—underscoring xwave’s significant experience in this arena,” said Ranald McGillis, Vice President, Central Business Unit, xwave. “This system delivers unsurpassed access to police databases, dispatching accuracy and speed, and — more importantly — improved officer safety. It is, quite simply, setting new standards in police communication.”
Since 1989, xwave has designed and built secure communication systems for law-enforcement and emergency-services agencies across Canada. In addition to the company’s Remote Office and Dispatch System (ROADS) — in use at about 80 RCMP detachments — xwave has also developed a wireless solution called On Patrol, which operates on Research In Motion (RIM) Wireless Handheld™ devices. With a thorough understanding of the operational and human challenges faced by police officers today, xwave’s public safety group works to deliver solutions that increase both efficiency and safety.
xwave, an Aliant company, delivers complete IT services to clients through three service lines: systems integration and software engineering; infrastructure services; and product fulfillment. These areas offer clients a broad delivery capability: xwave plans, designs, builds and operates IT solutions that span both corporate and operational systems and fulfill all infrastructure needs. With approximately $400 million in revenues and 2,300 people, xwave is one of the largest IT services companies in Canada. More information can be found at www.xwave.com
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